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Client Relationship Director

1 week ago

Taguig, National Capital Region, Philippines Canon New Zealand Full time
About the Role:

We are seeking an experienced Service Delivery Manager to join our team. The successful candidate will be responsible for overseeing the operations of Service Operations to clients external to Canon Group.

Key Responsibilities:
  • Lead a team of employees to achieve pre-determined SLAs and KPIs
  • Coach and monitor individual performance to drive improvement
  • Analyze performance statistics to inform business decisions
Requirements:
  • Tertiary education
  • A proven track record in managing services/clients
  • A high level of team and people management experience
  • Strong analytical skills