Patient Support Professional

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱5,000 - ₱7,000
Job Description

As a key member of our team, you will be responsible for delivering exceptional patient support and ensuring seamless communication with our clients. This role involves providing timely and professional responses to enquiries via various channels, including phone, email, and online forms.

Key responsibilities include:

  • Responding promptly to customer inquiries and addressing their concerns in a clear and compassionate manner.
  • Providing accurate information about our services and products, while maintaining confidentiality and professionalism.
  • Scheduling initial consultations and follow-up appointments, ensuring coordination with our clinic staff and healthcare professionals.

Required Skills and Qualifications

To succeed in this role, you will require the following skills and qualifications:

  • Strong background in customer service or sales support, preferably in a healthcare environment.
  • Excellent verbal and written communication skills, with the ability to build rapport with patients and colleagues alike.
  • High level of discipline and attention to detail, with the ability to follow procedures and workflows accurately.
  • Ability to multitask and manage competing priorities in a fast-paced setting.
  • Competency with CRM and lead management tools, with experience using similar systems preferred.

Benefits

We offer a comprehensive benefits package that includes:

  • Work from home opportunities, allowing you to maintain a healthy work-life balance.
  • A supportive and inclusive culture, with dedicated managers focused on your growth and success.
  • Training programs for career development, enabling you to grow professionally and personally.
  • Engaging company outings, team activities, and wellness sessions, promoting teamwork and camaraderie.

What We Offer

In addition to our competitive compensation and benefits package, we offer:

  • Opportunities to work with leading companies in Australia and beyond.
  • A people-first culture, where you are valued and supported.
  • Comprehensive HMO and government-mandated benefits, ensuring your physical and mental well-being.

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