Healthcare Patient Intake Professional

21 hours ago

Marikina City, National Capital Region, Philippines beBeeCoordinator Full time $40,000 - $60,000
Medical Virtual Assistant / Intake Coordinator

Job Type: Full-time / Part-time
Location: Remote / On-site

The Medical Virtual Assistant / Intake Coordinator plays a pivotal role in patient intake, administrative support, and healthcare coordination. This position ensures a seamless intake process while managing patient information, scheduling, and communication in a healthcare environment.

Key Responsibilities
  • Patient Intake Management: Collect and verify patient demographic and insurance information for effective care delivery.
  • Appointment Scheduling: Coordinate and schedule patient appointments with healthcare providers to minimize wait times.
  • Medical Record Handling: Ensure accurate data entry and management of patient records in Electronic Health Record (EHR) systems for optimal healthcare services.
  • Insurance Verification: Assist in checking coverage and eligibility for medical procedures to prevent delays.
  • Patient Communication: Handle inbound and outbound calls, responding to inquiries with professionalism and empathy to build trust.
  • Pre-Appointment Preparation: Gather necessary medical history and documentation before consultations to ensure informed decision-making.
  • Coordination with Healthcare Providers: Facilitate communication between patients, providers, and insurance representatives to streamline the care process.
  • HIPAA Compliance: Maintain confidentiality and ensure adherence to healthcare privacy regulations to safeguard sensitive information.
  • Administrative Support: Assist with medical billing, claims processing, and other administrative duties as needed to maintain operational efficiency.
Qualifications & Skills
  • Experience in medical administrative support or patient intake coordination to drive success.
  • Familiarity with EHR systems such as Epic, Cerner, or eClinicalWorks to enhance productivity.
  • Knowledge of medical terminology and insurance processes to navigate complex scenarios.
  • Strong organizational and multitasking skills to manage competing demands.
  • Excellent verbal and written communication skills to engage stakeholders effectively.
  • Ability to handle sensitive patient information with discretion and professionalism to maintain trust.
  • Proficiency in Microsoft Office Suite, Google Workspace, and healthcare scheduling software to optimize workflow.
  • Background in medical billing and insurance verification is a plus to add value.
  • Previous experience in a remote healthcare support role preferred to capitalize on flexibility.

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