Patient Advocate
23 hours ago
Pearl is a platform connecting exceptional candidates with top startups in the US and EU.
Role OverviewThe Care/Provider Liaison plays a vital role in expanding our presence in the healthcare industry. This position guides and supports providers, ensuring seamless onboarding, engagement, and collaboration for enhanced patient outcomes.
Key Responsibilities- Care Coordination (80%)
- Serve as the primary point of contact, providing a professional and welcoming patient experience.
- Collect, verify, and update patient information accurately while ensuring confidentiality.
- Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
- Manage patient records in electronic medical record systems, ensuring compliance with regulatory requirements.
- Respond to patient inquiries via phone, email, and chat with empathy and clarity.
- Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
- Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
- Provider Partnership (20%)
- Conduct provider outreach and present our value proposition to acquire provider partnerships.
- Handle high outbound call volumes effectively.
- Maintain accurate outreach records in customer relationship management tools.
- Track and report key performance indicators (calls, emails, meetings, conversion rates).
- Share insights on prospect feedback and market trends to improve strategies.
- Complete product and industry training.
- Gain proficiency in customer relationship management and outreach tools.
- Develop a target account list and initiate initial outreach.
- Shadow sales calls to understand prospect pain points.
- Conduct mock prospecting sessions for script refinement.
- Proven experience in care coordination, particularly in physical healthcare.
- 1+ years of outbound sales experience (healthcare preferred).
- Strong cold-calling and email outreach skills.
- Proficiency with customer relationship management, LinkedIn Sales Navigator, and CRM tools.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced, metrics-driven environment.
- Background in medical imaging, healthcare sales, or radiology solutions.
- Background in care coordination.
- Experience working with hospital decision-makers.
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