Administrative Support Professional for Healthcare

5 hours ago

Quezon City, National Capital Region, Philippines beBeeHealthcare Full time ₱30,000 - ₱50,000
Remote Healthcare Support Specialist

This is an exciting opportunity for individuals with a passion for healthcare, excellent communication skills, and a strong understanding of Electronic Medical Record (EMR) systems.

As a key member of our team, you will play a vital role in providing exceptional administrative support to healthcare professionals in a remote setting.

  • Utilize your familiarity with EMR systems to manage patient records efficiently and accurately.
  • Update and maintain EMR systems with new patient information, medical history, and treatment plans.
  • Provide exceptional customer service by promptly and professionally responding to patient inquiries via phone, email, or chat.
  • Explain our services to new patients, ensuring they have a clear understanding of how our systems work and what to expect.
  • Assist healthcare professionals in scheduling appointments, managing calendars, and coordinating follow-up care.
  • Collaborate with medical billing teams to ensure accurate coding and billing information.
  • Maintain strict patient confidentiality and adhere to HIPAA regulations in handling sensitive medical information.

The ideal candidate will have previous experience as a Remote Healthcare Support Specialist or in a similar role, be proficient in using EMR systems, and possess excellent communication skills. They should also be organized, able to multitask, and prioritize responsibilities in a fast-paced environment.

Key responsibilities include:

  1. Managing patient records and EMR systems.
  2. Providing exceptional customer service to patients and healthcare professionals.
  3. Collaborating with the team to ensure seamless coordination and communication.
  4. Maintaining strict patient confidentiality and adhering to HIPAA regulations.

To excel in this role, you must have a proactive approach, excellent problem-solving skills, and the ability to work effectively in a virtual environment.

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