Customer Experience Specialist

13 hours ago

Batangas, Calabarzon, Philippines beBeeRepresentative Full time ₱100,000 - ₱120,000
Job Opportunity

We're seeking a highly motivated and dedicated individual to join our team as a Remote Customer Service Representative. As a key member of our customer service team, you will be responsible for handling inbound and outbound calls, resolving customer issues, and providing exceptional customer experiences.

This is an exciting opportunity to work with a diverse portfolio of clients and contribute to high-impact projects that make a real difference in people's lives. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Candidates must have prior call center experience and possess excellent communication and interpersonal skills. A strong command of the English language and basic proficiency in Microsoft Office are also essential.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements

Achieve Success

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated individuals who possess the following qualities:

Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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