Highly Skilled Desktop Support Specialist Wanted

5 days ago


Mandaue City, Central Visayas, Philippines Strategic Networks Inc. Full time

We are seeking a highly skilled desktop support specialist to join our team at Strategic Networks Inc. in Mandaue, Cebu. This is an excellent opportunity for a motivated individual to work with us and take their career to the next level.

About the Job

This position involves providing technical support to end-users, troubleshooting hardware and software issues, and performing on-site repairs when necessary. You will also be responsible for monitoring and repairing IT equipment, ensuring that all software systems are running smoothly.

Responsibilities
  • Provide incident and request management support to all end-user devices (desktops, laptops, monitors, VPN, printers, scanners)
  • Experience in Windows & non-Windows Operating environments
  • Recommend and apply solutions, including on-site repair for remote users
  • Support end-users relating to hardware and software, computer applications, LAN components, and peripherals
  • Determine and execute system reconfiguration needs
  • Establish end-user service level agreements
  • Analyze completed end-user device requests and incidents to identify process improvements and compliance issues
Requirements
  • Bachelor's degree in computer-related courses
  • At least 1 year of technical work experience
  • Amenable to work onsite in Mandaue, Cebu
  • Ability to start ASAP
Benefits

We offer competitive compensation and benefits packages, including a salary range of PHP 60,000 - PHP 90,000 per month, depending on experience. If you are a motivated and detail-oriented individual looking for a new challenge, we encourage you to apply for this exciting opportunity.



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