Virtual Chat Support Specialist

2 days ago


Manila, National Capital Region, Philippines XAK Media Full time

XAK Media is a dynamic and growing company seeking a skilled Virtual Chat Support Specialist to join our team.

We offer a competitive salary range of $$25,000 - $35,000 per year, depending on experience, as well as flexible working hours with full-time and part-time positions available.

Job Description:

We are looking for a highly motivated and enthusiastic individual who can engage with online customers in real-time, providing personalized and interactive experiences. The ideal candidate will have excellent communication skills, both written and verbal, with an emphasis on customer service.

Key Responsibilities:

  • Customer Engagement: Engage in real-time chat conversations with users, responding to messages in a timely and professional manner.
  • Personalized Interactions: Provide friendly, personalized, and interactive experiences, making sure to keep conversations engaging and enjoyable.
  • Multiplex Conversations: Handle multiple chat threads simultaneously, ensuring all customers are attended to with care and efficiency.
  • Assistance and Guidance: Assist with inquiries, guide customers through specific processes, and offer recommendations based on their preferences.
  • Tone and Attitude: Maintain a professional yet approachable tone in all interactions, ensuring a high level of satisfaction for each user.

Requirements:

  • Language Proficiency: Fluent English speakers with excellent typing skills.
  • Remote Work Setup: Must have a stable internet connection with the ability to work remotely without interruptions.
  • Attention to Detail: Ability to handle multiple conversations at once while maintaining attention to detail and accuracy.
  • Communication Skills: Strong communication skills, both written and verbal, with an emphasis on customer service.
  • Self-Motivation: A self-motivated and proactive individual who can work independently and as part of a team.
  • Previous Experience: Previous experience in chat support or similar roles is a plus, but not required.

Benefits:

  • Flexible Working Hours: Flexible working hours with full-time and part-time positions available.
  • Remote Work Opportunity: Work remotely from the comfort of your home.
  • Competitive Salary: Competitive pay based on experience and performance.


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