Bilingual Customer Support Representative

2 months ago


Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

We are seeking a highly skilled Bilingual Customer Support Representative to join our team at Reliable Proficiency Search Employment Services. As a key member of our virtual call center, you will provide exceptional customer support in English and Spanish, handling customer interactions via phone, chat, and email. If you possess strong communication skills, experience in a virtual call center or customer support role, and are familiar with Zendesk, Slack, and GSuite, we encourage you to apply.

Key Responsibilities:

  • Provide customer support in English and Spanish across phone, chat, and email.
  • Perform virtual assistant tasks such as data entry, spreadsheets, etc.
  • Navigate customer accounts and systems to resolve issues.
  • Document customer interactions accurately.
  • Collaborate with team members using tools like Zendesk, Slack, and GSuite.
  • Conduct light troubleshooting with guidance.
  • Escalate tickets to the Tier 2 Team as necessary.

Requirements:

  • Bilingual in English and Spanish, with strong communication skills in both languages.
  • Experience in a virtual call center or customer support role.
  • Familiarity with Zendesk. Slack and GSuite are a plus.
  • Strong problem-solving and organizational skills.
  • Customer-focused with a commitment to providing excellent service.

Work Environment:

This is a remote position requiring a reliable internet connection and a quiet workspace.



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