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Capacity Planning and Forecasting Manager

1 week ago

Manila, National Capital Region, Philippines Everise Philippines Ltd. Full time

Everise Philippines Ltd. is dedicated to elevating customer experiences worldwide. As a Capacity Planning and Forecasting Manager, you'll contribute to this mission by developing and executing capacity planning strategies for assigned clients.

About the Role:

This role involves managing capacity planning and forecasting to ensure seamless service delivery. You'll collaborate with WFM managers and stakeholders to guarantee quality delivery within the workforce management and scheduling environment.

Your Key Responsibilities Will Include:

  • Developing and implementing capacity planning strategies to meet client needs.
  • Coordinating with WFM managers and stakeholders to ensure quality delivery.
  • Analyzing data to identify areas of opportunity and implementing innovative forecasting planning solutions.
  • Leading and directing scheduling analysts to drive efficiency and optimize service delivery.

What We're Looking For:

  • Minimum 5 years call center experience and 2 years WFM/scheduling experience.
  • Strong analytical, numerical, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficient in MS Excel and WFM Software utilized by projects being managed.