Subject Matter Expert

4 hours ago


Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Description

We are seeking a highly skilled Subject Matter Expert - Process Specialist to join our team at TASQ Staffing Solutions. As a key member of our operations team, you will play a critical role in ensuring the seamless execution of processes and delivery of exceptional customer experiences.

Key Responsibilities
  • Provide expert-level guidance and support to ensure process adherence and quality standards are met.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to resolve issues and improve overall process performance.
  • Ensure timely completion of tasks and meet or exceed Service Level Agreement (SLA) targets.
  • Maintain accurate records and reports to track process performance and identify areas for improvement.
Required Skills and Qualifications
  • Bachelor's degree in any field or equivalent work experience.
  • A minimum of 3 years of experience in a similar role, preferably in a BPO/shared services industry.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with ticketing tools and common Microsoft Office products is an asset.
Benefits
  • Competitive compensation package.
  • Quarterly performance bonus and annual leave credits.
  • Comprehensive HMO and life insurance coverage for employee and dependents.
  • Ongoing training and development opportunities.
  • A collaborative and inclusive work environment.

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