Technology Expertise Professional
2 weeks ago
We are seeking a highly skilled and experienced Subject Matter Expert to join our team at TASQ Staffing Solutions. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring seamless transactions.
About the RoleThis is an exciting opportunity for someone who is passionate about providing solutions to customers and meeting SLA targets. You will be responsible for executing transactions, adhering to client and company policies, and handling escalation calls. With your strong analytical ability and excellent communication skills, you will navigate complex issues with ease and provide top-notch customer service.
Key Responsibilities- Customer Issue Resolution: Understand customer concerns and provide effective solutions to meet their needs.
- Transaction Execution: Execute transactions within prescribed timelines and adhere to all predefined procedures.
- Adherence to Policies: Ensure adherence to client and company policies and guidelines.
- SLA and KPIs: Meet Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets.
- Escalation Calls: Handle escalation calls with professionalism and poise.
- Ticketing Tools: Utilize knowledge and experience with ticketing tools to streamline processes.
- Customer Service: Display excellent customer service skills and capabilities.
- Operating System Knowledge: Basic understanding of operating systems.
- Microsoft Office Proficiency: Proficiency in common Microsoft Office products and services.
- Analytical Ability: Strong analytical ability to navigate complex issues.
- Education: Graduate of any 4-year course or completed the first year in college.
- Experience: Minimum of 2 to 3 years of work experience as an SME in BPO/shared services industry.
- Communication Skills: Excellent oral and written communication skills.
- Problem-Solving Skills: Strong problem-solving skills and ability to multitask.
- Schedule Flexibility: Amenable to work in shifting schedules in Alabang.
- Performance Bonus: Quarterly Performance Bonus.
- Leave Entitlement: 24 leaves annually.
- HMO and Life Insurance: Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire.
- Career Development Opportunities: Outstanding career development opportunities and fast-track career progression.
- Work-Life Balance: Enjoy a fair work-life balance.
- Learning and Development Trainings: Access to learning and development trainings.
- Inclusion and Diversity: We value Inclusion and Diversity.
The salary for this position is estimated to be around PHP 40,000 - PHP 60,000 per month, depending on experience and qualifications. If you are a motivated and results-driven professional looking for a new challenge, please apply.
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