Expert Problem Solver for Alabang
6 days ago
We are seeking an experienced Subject Matter Expert to join our team at TASQ Staffing Solutions. As a key member of our operations, you will be responsible for delivering exceptional customer service and ensuring timely resolution of customer issues.
About the RoleThis role is based in Alabang and requires strong analytical skills, excellent communication abilities, and the capacity to work effectively in a fast-paced environment. If you have a passion for problem-solving and are eager to take on new challenges, we encourage you to apply.
Responsibilities- Understand customer issues and provide effective solutions
- Execute transactions within prescribed timelines while adhering to predefined procedures to meet Service Level Agreement (SLA) targets
- Meet SLA and Key Performance Indicators (KPIs)
- Handle escalation calls efficiently
- Utilize ticketing tools with confidence
- Demonstrate superior customer service skills and capabilities
- Bachelor's degree from any reputable institution or completion of the first year in college
- At least 2-3 years of experience as an SME in the BPO/shared services industry
- Excellent oral and written communication skills
- Strong problem-solving abilities and multitasking capabilities
- Amenability to work in a shifting schedule in Alabang and onsite
- Quarterly performance bonuses
- 24 leaves annually
- Competitive HMO and Life Insurance for employees and eligible dependents
- Outstanding career development opportunities and fast-track career progression
- Fair work-life balance
- Learning and Development Trainings
- We value Inclusion and Diversity
- Great place to work certified
P150,000 - P200,000 per annum, depending on qualifications and experience.
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