Customer Support Specialist
1 week ago
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster.
We continuously monitor and analyze over 6+ billion online events every day. Our dedicated cybersecurity and compliance expert advisors understand that it's not just about technology. It's about delivering an exceptional customer experience every day, without fail.
This role plays a vital part in achieving our goal of Business Uninterrupted. We're seeking a skilled Customer Support Associate to provide top-notch support to our merchant customers via inbound and outbound calls, emails, and/or web-chat communication methods.
Responsibilities:- Provide support to merchants via various communication channels
- Educate callers on the importance of PCI-DSS Compliance and assist with each step of the process
- Identify opportunities to promote Sysnet products and services and take action accordingly
- Assist with login and navigation of our proprietary online portal solution; Sysnet.Air
- Log each call accurately using the appropriate systems and guidelines
- Minimum High School Diploma or equivalent
- 1 year's experience in a customer service environment (preferably call center environment)
- Excellent command of written and spoken English
- Ability to work flexible shifts while displaying impeccable schedule adherence
- A team player with a positive outlook and a passion for customer support
- Strong decision-making and problem-solving skills
In exchange for your dedication and hard work, we offer a competitive salary of approximately $45,000 per annum, plus benefits including Health Insurance/HMO, unlimited MadMax Coffee, diverse learning & growth opportunities, and above-standard leaves. If you are passionate about delivering an exceptional customer experience and strive for excellence in all aspects of your work, please consider joining our team as a Customer Support Associate.
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