Customer Experience Ambassador
2 weeks ago
The role of a Customer Service Representative is crucial in ensuring that customers receive exceptional service and support. As a key member of our team, you will be responsible for addressing customer inquiries, resolving issues, and providing solutions that meet their needs.
We are seeking an experienced and skilled individual who can provide top-notch customer service and support to our clients. The ideal candidate will have a strong understanding of customer service principles and be able to communicate effectively with customers through various channels, including phone, email, and chat.
In this role, you will work closely with our team to ensure that customers receive timely and effective support. You will be responsible for documenting customer interactions, escalating complex issues, and collaborating with internal teams to resolve customer complaints.
Key Responsibilities- Provide exceptional customer service and support via phone, email, and chat
- Address customer inquiries and resolve issues in a timely and efficient manner
- Document customer interactions and escalate complex issues as needed
- Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction
To be successful in this role, you will need:
- A minimum of 2 years of experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Knowledge of MS Office and internet browsing
- Willingness to work flexible hours, including weekends and holidays
We offer a competitive compensation package, including:
- Estimated salary: $25,000 - $35,000 per year
- 20% night differential
- Day 1 HMO coverage
- $1,000 allowance
- HMO coverage for dependents upon regularization
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