Exceptional Customer Service Manager

2 days ago

Paranaque City, Calabarzon, Philippines beBeeExcellence Full time $75,000 - $90,100
Customer Service Leadership Opportunity

We are seeking a skilled professional to lead our customer service team, ensuring efficient and high-quality service delivery.

The successful candidate will oversee the team responsible for answering inquiries, resolving issues, and supporting clients throughout their journey with us.

This is an exciting opportunity to leverage your expertise in customer service management and make a meaningful impact on our organization's reputation.

Responsibilities
  • Lead, mentor, and manage the day-to-day operations of the Customer Service team.
  • Train and develop team members to ensure they have the tools and knowledge to perform at their best.
  • Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.
  • Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation.
  • Work with cross-functional teams to ensure customer expectations are met and exceeded.
  • Develop and implement best practices for customer service processes and workflows.
  • Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership.
Qualifications
  • 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.
  • Strong experience managing a team and fostering a collaborative, customer-centric culture.
  • Excellent communication skills, both written and verbal, with the ability to engage clients and teams effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Familiarity with customer service platforms and CRM tools.
  • A passion for delivering exceptional service and building lasting client relationships.
Key Qualities
  • Intellectually curious - possesses a natural disposition to ask questions and challenge the status quo.
  • Self-motivated with a meaningful reason to deliver excellence.
  • Good communication skills that enhance collaboration and minimize misunderstandings.
  • Radical candor - Coachable, accepting of constructive negative feedback, and willing to provide constructive negative feedback where applicable.
  • Natural customer centricity - has an affinity to start their train of thought or analysis with the customer's perspective.

  • Exceptional Customer Service Representative

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $40,000 - $50,000

    Customer Service RoleCareer Opportunities in Exceptional Customer ExperienceAre you looking for a workplace where you can empower yourself and develop your career?We partner with brands to power growth through exceptional customer interactions.Our goal is to create memorable service experiences that delight customers.Respond to customers across various...

  • Exceptional Customer Service Delivery Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱4,200,000 - ₱6,600,000

    Customer Service Operations Manager">">The Customer Service Operations Manager will oversee the delivery of exceptional customer service, focusing on employee performance, customer relationships, and team dynamics. This role is responsible for developing training programs, ensuring the right resources are in place, and promoting a customer-centric...

  • Exceptional Customer Service Representative Wanted

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱7,500 - ₱9,000

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to clients via phone, email, and chat.Key Responsibilities:Respond to client inquiries and resolve issues in a...

  • Exceptional Customer Service Representative Wanted

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱400,000 - ₱1,000,000

    Job OpportunityAre you a highly motivated individual looking to launch your career in customer service? We have an exciting opportunity for you!MCI is a leading business process outsourcing company seeking a talented Remote Customer Service Agent to join our team. In this role, you will be responsible for providing exceptional customer service to clients...

  • Exceptional Customer Service Opportunity

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱80,000 - ₱100,000

    Job Title:">Customer Service Representative">About the Role:">We are seeking a motivated and enthusiastic customer service representative to handle customer inquiries and provide exceptional service.">Effectively communicate with customers through inbound and outbound callsResolve customer issues on the first call through effective problem-solvingResearch...

  • Customer Service Operations Manager

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeLeadership Full time $50,000 - $75,000

    Job OverviewWe are seeking a highly skilled customer service leader to spearhead our support teams.The ideal candidate will have a proven track record of driving results and elevating team performance.Key ResponsibilitiesTeam Leadership: Lead a team of customer service agents to achieve exceptional results and meet or exceed key performance indicators...

  • Customer Service Manager

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeExperience Full time ₱4,500,000 - ₱6,000,000

    Guest Experience LeadWe're seeking a seasoned guest experience leader to oversee our remote team of specialists. As the ideal candidate, you will be responsible for managing day-to-day operations, ensuring exceptional service delivery during each shift, and collaborating with cross-functional teams to drive business growth.Key Responsibilities:Lead a...

  • Providing Exceptional Customer Experiences

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱7,000 - ₱9,000

    Excellent Customer Service OpportunitiesWe are seeking enthusiastic individuals to provide exceptional customer service to clients across various industries.This role offers the chance to work with a leading business process outsourcing company that delivers tailored solutions to meet the diverse needs of our clients.As a customer service representative, you...

  • Exceptional Customer Experience Representative

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,500,000

    Job Title: Customer Service SpecialistMCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, it has established itself as a trusted partner in the industry.They are looking for enthusiastic customer service...

  • Customer Service Champion

    6 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱120,000 - ₱250,000

    Job Title: Customer Service ChampionThe ideal candidate will be responsible for delivering exceptional customer service through prompt and professional communication.Key Responsibilities:Respond to customer inquiries in a timely and polite mannerMaintain accurate records of customer interactions and transactionsEscalate serious complaints or issues that...