Exceptional Customer Experience Representative

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,500,000
Job Title: Customer Service Specialist

MCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, it has established itself as a trusted partner in the industry.

They are looking for enthusiastic customer service representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, they'd love to hear from you.

Candidates must have prior call center experience and reside within 80km of their office.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
Equal Opportunity Employer:

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.

All aspects of employment at MCI are based solely on a person's merit and qualifications.

They maintain a work environment free from discrimination, one where employees are treated with dignity and respect.

All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

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