Exceptional Customer Service Representative Wanted
1 day ago
Are you a highly motivated individual looking to launch your career in customer service? We have an exciting opportunity for you
MCI is a leading business process outsourcing company seeking a talented Remote Customer Service Agent to join our team. In this role, you will be responsible for providing exceptional customer service to clients across various industries.
Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous call center experience.
- Work from home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- High-speed internet connection.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills.
Benefits:
- HMO Coverage plus a dependent.
- Rank & File: ₱100,000 coverage.
- Supervisors/Managers: ₱120,000 coverage.
- Dental Coverage.
- In-house dental assistance worth ₱5,000.
- Free meal during training.
- Career growth and learning.
- Allowances for rice, clothing, laundry and meals.
- Performance and loyalty bonuses.
- Frequent disinfection, fogging of workplace.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off-site events.
- Plus, more in-office rewards, raffles, recognition gifts, and treats.
Physical Requirements:
- This job operates in a professional office environment.
- The employee may be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
- May move about the office and lift up to 40 pounds as needed.
Conditions of Employment:
- Must be authorized to work in the country where the job is based.
- Willing to submit to LEVEL II background and/or security investigation with fingerprint. Offers contingent on results.
- Willing to submit to drug screening. Offers contingent on results.
Equal Opportunity Employer:
We are an equal opportunity employer and welcome applications from diverse candidates. All aspects of employment are based on merit and qualifications.
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