Cloud Technical Support Specialist

1 month ago


Pasay, National Capital Region, Philippines JK Network Services Full time
About JK Network Services

We are a leading BPO Company providing financial services, healthcare, and technology solutions. Our team is dedicated to delivering exceptional customer experiences.

Job Summary:

This role requires an individual with excellent technical skills and strong communication abilities to provide top-notch support to our clients. The successful candidate will be responsible for resolving technical issues, troubleshooting database updates, and ensuring seamless server migrations.

Key Responsibilities:
  • Provide expert-level technical support via phone and chat to clients experiencing issues with Microsoft OS and cloud-based software.
  • Troubleshoot complex problems that arise during database updates, new program installations, or server migrations.
  • Escalate technical concerns from the Product Support phone or chat team and resolve them efficiently.
  • Schedule follow-up calls with clients to ensure ongoing technical concerns are addressed.
Requirements:
  • A high school diploma is required; a degree in Computer Science or a related field is an asset.
  • 1-2 years of experience in customer service/support roles and 1-2 years of application-based support experience.
  • Proficiency in cloud-based software and willingness to work in a night shift environment.
  • Ability to start ASAP.
Benefits:
  • Competitive salary range: PHP 30,000 - 35,000 per month.
  • Peripherals provided.
  • HMO/Insurance coverage.
  • Company perks, including opportunities for salary increases and full-time employment.
Recruitment Process:

The hiring process involves an HR interview, technical assessment, and a hiring manager interview. We strive to find the best fit for our team and encourage interested candidates to apply.



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