Cloud Technical Support Specialist
1 month ago
We are a leading BPO Company providing financial services, healthcare, and technology solutions. Our team is dedicated to delivering exceptional customer experiences.
Job Summary:This role requires an individual with excellent technical skills and strong communication abilities to provide top-notch support to our clients. The successful candidate will be responsible for resolving technical issues, troubleshooting database updates, and ensuring seamless server migrations.
Key Responsibilities:- Provide expert-level technical support via phone and chat to clients experiencing issues with Microsoft OS and cloud-based software.
- Troubleshoot complex problems that arise during database updates, new program installations, or server migrations.
- Escalate technical concerns from the Product Support phone or chat team and resolve them efficiently.
- Schedule follow-up calls with clients to ensure ongoing technical concerns are addressed.
- A high school diploma is required; a degree in Computer Science or a related field is an asset.
- 1-2 years of experience in customer service/support roles and 1-2 years of application-based support experience.
- Proficiency in cloud-based software and willingness to work in a night shift environment.
- Ability to start ASAP.
- Competitive salary range: PHP 30,000 - 35,000 per month.
- Peripherals provided.
- HMO/Insurance coverage.
- Company perks, including opportunities for salary increases and full-time employment.
The hiring process involves an HR interview, technical assessment, and a hiring manager interview. We strive to find the best fit for our team and encourage interested candidates to apply.
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Cloud Technical Support Specialist
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IT Technical Support Specialist
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Senior IT Technical Specialist
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Technical Documentation Specialist
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Senior IT Technical Specialist
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IT Support Specialist
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Administrative Support Specialist
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