IT Support Specialist

1 day ago

Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

We are seeking a highly skilled IT Support Specialist to join our team at Eteam Workforce Private Corporation. This role is an exciting opportunity for a motivated individual to provide technical assistance and support for our internal clients.

Key Responsibilities:

  • End-User Support: Provide timely and effective technical support to internal clients, responding to their inquiries and resolving hardware, software, and network issues.
  • Hardware Maintenance: Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.
  • Software Support: Install, configure, and update software applications on user devices, troubleshoot and resolve issues related to operating systems and software applications.
  • Network Support: Assist in the setup and configuration of network devices, troubleshoot network connectivity issues, and provide minimal hands-on support to Global infrastructure teams.
  • Security: Implement and enforce security measures to protect systems and data, educate end-users on best practices for security and data protection.
  • Documentation: Maintain accurate records of hardware and software inventory, document solutions to common issues for knowledge sharing.
  • User Training: Conduct training sessions for end-users on basic IT procedures and best practices, provide guidance on utilizing IT resources effectively.
  • Collaboration: Collaborate with the IT team to escalate and resolve complex issues, communicate effectively with end-users, understanding their needs and providing timely solutions.

Qualifications:

  • A minimum of [1-2] years of experience in providing onsite IT support.
  • Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Strong knowledge of operating systems (Windows, macOS) and common software applications.
  • Familiarity with basic network concepts and protocols.
  • Experience with ticketing tool (preferably ServiceNow).
  • Troubleshooting experience on MS O365 suite.
  • Incident and management knowledge.
  • Excellent communication and interpersonal skills.
  • Problem analysis and solving skills.
  • Attention to details.
  • Team Player.
  • Planning and organizing.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions:

  • This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.
  • Ability to lift and carry computer equipment.
  • This is a shifting role (US Time-zone) 6 months contract but can be converted to perm role depending on the performance and requirement.

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