Cloud Technical Support Specialist

1 day ago


Pasay, National Capital Region, Philippines JK Network Services Full time

About Us

JK Network Services is a leading provider of financial services, healthcare solutions, and technology support.

Position Overview

We are seeking a skilled Cloud Technical Support Specialist to join our team. The ideal candidate will have 1-2 years of experience in customer service/support roles, with a focus on application-based support and cloud software expertise.

Key Responsibilities

  • Troubleshoot technical issues related to Microsoft OS, database updates, new program installations, and server migrations.
  • Resolve technical escalations from the Product Support phone or chat team.
  • Schedule and conduct follow-up calls with clients about ongoing technical concerns.
  • Meet or exceed center metrics and service level agreements.

Benefits and Perks

  • Peripherals provided for optimal work performance.
  • HMO/Insurance coverage for employees and their families.
  • Access to company perks and benefits.
  • Opportunities for salary increases based on performance.
  • Full-time employment with a hybrid set up.

Requirements and Qualifications

  • High school diploma required; degree in computer science or related field preferred.
  • 1-2 years of experience in customer service/support roles.
  • Experience with cloud-based software and application-based support.
  • Ability to work night shifts and start ASAP.

What We Offer

A dynamic work environment, opportunities for growth and development, and a competitive salary range of Php 30,000-35,000.



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