Cloud Technical Support Specialist
1 day ago
About Us
JK Network Services is a leading provider of financial services, healthcare solutions, and technology support.
Position Overview
We are seeking a skilled Cloud Technical Support Specialist to join our team. The ideal candidate will have 1-2 years of experience in customer service/support roles, with a focus on application-based support and cloud software expertise.
Key Responsibilities
- Troubleshoot technical issues related to Microsoft OS, database updates, new program installations, and server migrations.
- Resolve technical escalations from the Product Support phone or chat team.
- Schedule and conduct follow-up calls with clients about ongoing technical concerns.
- Meet or exceed center metrics and service level agreements.
Benefits and Perks
- Peripherals provided for optimal work performance.
- HMO/Insurance coverage for employees and their families.
- Access to company perks and benefits.
- Opportunities for salary increases based on performance.
- Full-time employment with a hybrid set up.
Requirements and Qualifications
- High school diploma required; degree in computer science or related field preferred.
- 1-2 years of experience in customer service/support roles.
- Experience with cloud-based software and application-based support.
- Ability to work night shifts and start ASAP.
What We Offer
A dynamic work environment, opportunities for growth and development, and a competitive salary range of Php 30,000-35,000.
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