Customer Success Specialist

2 months ago


Pasay, National Capital Region, Philippines Work Services Full time

We are looking for a highly motivated and skilled Customer Success Specialist to join our team at Work Services.

About the Company

Work Services is a dynamic company powering the brands of the future in various industries, including tech, finance, travel, fashion, healthcare, and more. Our mission is to deliver exceptional customer experiences that drive business growth and success.

About the Role

This exciting opportunity will see you working as a Customer Service Representative on a blended account, supporting customers through various communication channels. You will be part of a team of game-changers who are shaping the future of customer experience solutions.

Key Responsibilities:
  • Deliver exceptional customer service via phone, email, and other digital channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Meet or exceed performance targets and quality metrics
Requirements

To succeed in this role, you will need:

  • A college degree or equivalent qualification
  • At least 3 months of customer-facing experience
  • Strong English communication skills
  • Excellent problem-solving, multitasking, and computer skills
  • Ability to work flexible hours, including evenings and weekends
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

$26,000 per annum (plus $5,000 joining bonus)

Up to $23,000 monthly (blended account)

Ongoing training and development opportunities

A dynamic and supportive work environment



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