Employee Experience Director

2 weeks ago


Makati City, National Capital Region, Philippines Metrobank Full time

About Metrobank's Mission:

We strive to create a workplace where our employees can thrive, fostering an environment that encourages personal and professional growth. As a leading financial institution, we recognize the importance of effective change management in driving our success, and the Change Management Lead plays a vital role in achieving this goal.

Job Overview:

This position is responsible for guiding organizational transformations, focusing on the human element of change. The Change Management Lead will work closely with Project and Business Units to design and implement change management strategies, leveraging methodologies and tools to drive successful outcomes.

  • Lead change management activities using structured methodologies
  • Collaborate with cross-functional teams to create change strategies
  • Design, develop, deliver, and manage key communications
  • Assess change impact and conduct readiness assessments
  • Support training efforts and program development

Key Responsibilities:

  • Change management strategy development and implementation
  • Employee adoption and engagement
  • Resistance management and mitigation
  • Training and development program creation
  • Sponsorship and stakeholder engagement
  • Organizational design and role definition
  • Project planning integration
  • User readiness evaluation
  • Issue tracking and reporting


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