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Employee Experience Specialist

3 weeks ago

Makati City, National Capital Region, Philippines Asia Select Inc. Full time

About the Position:

The Employee Experience Specialist will play a crucial role in ensuring that employees receive exceptional support and guidance from the HR team at Asia Select Inc.

Key Responsibilities:

  1. Lead a team of HR professionals to provide HR guidance to employees and supervisors, ensuring efficient and effective service delivery.
  2. Partner closely with regional HR, management, and other stakeholders to address employee issues and implement solutions that foster strong working relationships across the organization.
  3. Apply strong knowledge of HR policies, services, and programs to navigate intricate cases with efficiency and effectiveness.
  4. Anticipate workforce requirements based on recurring HR activities and identify trends to address increased customer requests and inquiries.
  5. Ensure the team meets all key performance indicators to effectively deliver organizational goals.
  6. Develop a deep understanding of the business site-specific context, including regulations, culture, and policies.

Qualifications & Requirements:

  • Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
  • Experience in supporting multinational client groups.
  • Relevant HR certifications (e.g., SHRM-CP, PHR, CIPD) are a plus.
  • Minimum of 7 years of experience as an HR Business Partner, HR Generalist, or related role.
  • Demonstrated leadership skills with the ability to inspire and motivate a team.
  • Strong problem-solving and critical thinking skills to handle complex cases.
  • Highly proficient in using knowledge of HR policies, benefits, and processes to resolve employee and supervisor issues.
  • Must be proficient in English.
  • Excellent communication and interpersonal skills to build trust and rapport with stakeholders.