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Employee Experience Specialist

2 weeks ago

Makati City, National Capital Region, Philippines RISE Full time
Accelerating Internet Access in the Philippines

Rise Above the Rest (RISE) is committed to accelerating internet access in the Philippines by providing exceptional customer experiences. Our mission drives us to create a positive impact on our partners and industries, fostering a culture of excellence and innovation.

We serve business and wholesale customers in Cebu, Manila, and Davao, catering to diverse sectors such as real estate, IT, and business process outsourcing. Our clients expect high-quality service and superior customer support, which we strive to deliver through our partnership with Pathfinders, a technical services company renowned for its efficiency.

To further enhance our services, we operate GetaFIX, the largest Internet Exchange in the Philippines, and offer Open Access Network, a Fiber-as-a-Service solution designed to streamline operations for developers and telecommunication companies while increasing customer satisfaction.

We prioritize a performance-based culture that encourages team members to take ownership and strive for excellence in their projects. Regular check-ins and quarterly performance reviews enable us to achieve our objectives and advance collectively. Furthermore, we promote a healthy work-life balance and create a supportive environment where colleagues can thrive and grow together.

Duties & Responsibilities

  • Respond promptly and accurately to employee inquiries, requests, and concerns.
  • Coordinate employee offboarding processes and organize training initiatives.
  • Resolve HR operational issues and guide employees through corrective actions to ensure a positive employee experience.
  • Maintain and update policies, procedures, and knowledge bases to provide best-in-class support for employees.
  • Ensure human resources records are updated and compliant with relevant laws and regulations.
  • Serve as an expert resource for HR-related policies and procedures.
  • Manage the end-to-end employee lifecycle, including performance management, compensation, benefits, and leave.
  • Oversee internal HR systems, records, trackers, and databases.
  • Lead HR automation initiatives and develop tools to enhance process efficiencies.
  • Serve as the team's point of contact in the absence of the HR Operations Lead.
  • Generate official documents such as promotion letters, appointment letters, transfer letters, and other related communications.
  • Ensure data integrity by updating all HR systems to reflect personnel movements and changes.
  • Collaborate with external vendors, senior management, and employees.
  • Support administration and implementation of HR processes and procedures, ensuring adherence to workplace policies.
  • Contribute to developing organizational guidelines and procedures.
  • Work with the team to create and improve internal processes and procedures.
  • Monitor key HR metrics and recommend new benefits and software to address personnel needs.