Customer Experience Director

2 weeks ago

Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time
Customer Experience Director

We are seeking an experienced Customer Experience Director to join our team at weSource Management Consultancy Firm.

Role: Customer Experience Director
Industry: Banking
Schedule: Mon to Fri, dayshift

About the Role:

  1. Develop and implement a customer experience strategy aligned with the organization's goals and objectives.
  2. Analyze customer data, feedback, and market trends to identify areas for improvement.
  3. Lead cross-functional teams to streamline processes and remove barriers that negatively impact the customer experience.
  4. Establish key performance indicators (KPIs) and metrics to measure customer satisfaction, loyalty, and the overall success of customer experience initiatives.
  5. Audit existing processes and recommend improvements to enhance customer experience.

Responsibilities:

  1. Foster a customer-centric culture within the organization.
  2. Collaborate with different departments to prioritize tasks, meet deadlines, and manage multiple customer experience initiatives simultaneously.
  3. Implement effective communication strategies to engage with customers and internal stakeholders.
  4. Provide guidance and training to employees on delivering exceptional customer service and maintaining consistent service standards.

Key Skills:

  1. Strategic thinking: Develop and implement a customer experience strategy aligned with the organization's goals and objectives.
  2. Leadership: Lead cross-functional teams to achieve customer experience goals.
  3. Communication: Implement effective communication strategies to engage with customers and internal stakeholders.
  4. Problem-solving: Analyze customer data, feedback, and market trends to identify areas for improvement.
  5. Empathy: Foster a customer-centric culture within the organization.

  • Customer Experience Director

    2 days ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    Job OverviewWe are seeking an experienced Customer Experience Director to lead our clinic's daily operations and ensure exceptional patient service. As a key member of our team, you will be responsible for driving revenue growth, upholding clinic standards, and fostering a welcoming experience for every client.Responsibilities:Liaison between clients and...

  • Customer Experience Director

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    Customer Experience Director">We are looking for an experienced customer experience director to lead our efforts in delivering exceptional customer experiences. The successful candidate will have a strong background in customer service, excellent leadership skills, and a passion for driving sales growth.">Key Responsibilities:">Lead the development and...

  • Customer Experience Director

    1 week ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    We are seeking a Customer Experience Director to drive customer-centric initiatives for our banking client. The successful candidate will be responsible for developing and implementing a customer experience strategy aligned with the organization's goals and objectives.Key Responsibilities:Develop and implement a customer experience strategy that enhances...

  • Customer Experience Director

    6 days ago

    Quezon City, National Capital Region, Philippines beBee Careers Full time

    Job SummaryWe are seeking a highly motivated and experienced CUSTOMER EXPERIENCE DIRECTOR to lead our front-of-house team and deliver exceptional customer experiences.The ideal candidate will have a proven track record of providing top-notch customer service, leading high-performing teams, and driving business growth through excellent leadership and...

  • Customer Experience Director

    7 days ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    Job Description:We are seeking a highly experienced and skilled leader to oversee our customer support team. As a Customer Experience Director, you will be responsible for developing and implementing strategies that enhance the service experience for our diverse client base.Main Responsibilities:Leadership and Management:Foster a positive and collaborative...

  • Client Experience Director

    4 days ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    Job Summary:The Client Experience Director is responsible for developing and implementing strategies to enhance client satisfaction and loyalty. This role involves collaborating with internal teams and clients to identify opportunities for growth and improvement, ensuring seamless project execution and timely delivery. You will work closely with stakeholders...

  • Customer Experience Director

    2 weeks ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    Job DescriptionThis role involves overseeing customer care operations, ensuring exceptional service delivery at every touchpoint. Key responsibilities include handling escalations, technical field support, and optimizing branch and customer experience center operations.Key Responsibilities:Lead day-to-day operations of customer care teams to ensure...

  • Customer Experience Architect

    1 week ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    About the RoleThe Customer Experience Architect designs and implements customer experience strategies that meet business objectives. This role requires expertise in customer experience design, process improvement, and communication.Key ResponsibilitiesDesign and implement customer experience strategies that meet business objectives.Collaborate with...

  • Customer Experience Trainer

    1 week ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    Retail Operations Expert:We are seeking an experienced Retail Operations Expert to join our team as a Retail Training Manager. In this role, you will be responsible for developing and implementing training programs that enhance retail staff's operational knowledge and customer service skills.Key Responsibilities:Develop and implement training programs for...

  • Customer Experience Leader

    1 week ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    About the RoleThis is an exciting opportunity for a motivated and customer-focused individual to join our team as a Guest Relations Manager. As a key member of the Front Office, you will play a critical role in delivering exceptional guest service and ensuring that every guest has an outstanding experience.You will work closely with the Director of Front...