Account Support Specialist
3 weeks ago
Staff Outsourcing Solutions is seeking a highly motivated and customer-focused Account Support Specialist to provide exceptional support to our clients via calls. As a key member of our team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.
About the RoleThis is an excellent opportunity for those who have a passion for delivering excellent customer service and are comfortable working in a fast-paced environment. If you are eager to learn and take on new challenges, we encourage you to apply.
Responsibilities:- Respond to customer inquiries and issues via phone in a timely and professional manner
- Provide accurate and helpful information to customers, resolving issues and concerns in a courteous and efficient manner
- Use problem-solving skills to resolve complex customer issues and concerns
- Collaborate with internal teams to resolve escalated issues
- Maintain accurate records of customer interactions and issues using our CRM system
- Meet or exceed customer service metrics, including response time, resolution rate, and customer satisfaction
To ensure that you provide accurate information to customers, you will stay up-to-date with company products, services, and policies. You will also participate in ongoing training and development to improve your customer service skills and knowledge.
Requirements:- High school diploma or equivalent required; degree in a related field preferred
- 6 months or 1 year of experience in customer service, preferably in a call center role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving skills and ability to think critically
- Proficiency in using CRM software and Microsoft Office applications
- Ability to work varied shifts, including evenings and weekends (if applicable)
We estimate the salary for this role to be around $45,000 per annum, depending on location and experience. If you are interested in this opportunity, please respond to this post with your updated resume and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Please bring a copy of your updated resume and valid ID.
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