Customer Service Ambassador

7 days ago


Taguig, National Capital Region, Philippines ADDFORCE Human Resource Solutions INC Full time
About Us

ADDFORCE Human Resource Solutions INC is a leading provider of human resource solutions, dedicated to delivering exceptional services to our clients.

Job Overview

We are currently seeking a highly skilled and motivated Customer Service Ambassador to join our team. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive the highest level of service and support.

Job Summary

The Customer Service Ambassador will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service through various communication channels, including phone, email, and chat. This role requires strong communication, problem-solving, and interpersonal skills, as well as the ability to work in a fast-paced environment.

Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide exceptional customer service through various communication channels, including phone, email, and chat.
  • Work closely with internal stakeholders to resolve complex customer issues and provide creative solutions.
  • Maintain accurate records of customer interactions and ensure compliance with regulatory requirements.
Requirements

To be successful in this role, you will need:

  • A minimum of 6 months of experience in a BPO company.
  • Proficiency in English language.
  • Ability to work in a shifting schedule, including weekends and holidays.
  • Willingness to work onsite in Taguig.
  • High School (old curriculum) graduate, SHS Graduate, Associate or Vocational Graduate, or College Graduate.
What We Offer

We offer a competitive salary of PHP 25,000 - PHP 35,000 per month, depending on experience, plus benefits such as health insurance, paid time off, and opportunities for career growth and development.



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