Customer Service Ambassador

4 weeks ago


Taguig, National Capital Region, Philippines NSDMM Management Services Inc. Full time

We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at NSDMM Management Services Inc. This is a fantastic opportunity for a Front Desk Officer/Concierge Specialist who is passionate about delivering exceptional customer service and ensuring a smooth guest experience.

About the Role

This role involves working in a fast-paced environment, providing assistance to guests and managing front desk operations with precision and attention to detail. As a Customer Service Ambassador, you will be the first point of contact for our guests and must possess excellent communication and interpersonal skills to build strong relationships with them.

Key Responsibilities
  • Provide exceptional customer service and ensure a high level of satisfaction among guests
  • Manage front desk operations efficiently, including check-in/check-out procedures, room assignments, and resolving guest complaints
  • Respond promptly to guest inquiries and concerns, demonstrating a proactive approach to problem-solving
  • Maintain confidentiality and handle sensitive information with discretion

To excel in this role, you must have:

Requirements
  • A Bachelor's Degree in Hotel and Restaurant Management, Tourism, Mass Communications, or a related field
  • Proven work or internship experience abroad, preferably in the hotel or hospitality industry
  • Excellent verbal and written English skills, with the ability to communicate effectively with diverse groups of people
  • Maturity, high trainability, and a professional image

We offer a competitive salary of $$55,000 - $65,000 per annum, depending on your qualifications and experience. If you are a motivated and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity.



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