Call Center Operations Manager

We are seeking a skilled Call Center professional to fulfill key responsibilities in a dynamic environment.Job OverviewThe successful candidate will be responsible for handling customer inquiries, providing exceptional customer service, and resolving queries efficiently.Key Responsibilities:Initiate outbound calls for surveys, lead generation, event...

Job Title: Bilingual Call Center Representative About the Role: MCI is a leading business process outsourcing company seeking a highly skilled and motivated Spanish bilingual call center representative to join our team. This role involves attending to inbound and outbound calls, providing support through various channels, and working collaboratively with...

Job Title: Customer Service RepresentativeThis role involves handling inbound and outbound calls, resolving customer issues, and promoting new products and services. The ideal candidate will have prior call center experience, strong communication skills, and the ability to work independently.Key Responsibilities:Handle customer inquiries and concerns via...

Job OverviewAn exceptional leadership role is available for a seasoned operations professional seeking to drive customer-centricity, efficiency, and effectiveness in a contact center environment.Responsibilities:Lead a team of 8-10 front-line supervisors and staff (span of control 100+), across 24x7 service shifts.Direct the overall service-related...

Candidates with expertise in HR operations will manage employee inquiries, perform transactions, and provide exceptional communication skills. This role requires strong organizational abilities, problem-solving skills, and the ability to work effectively with onshore partners.Responsibilities:Handle employee inquiries via call, chat, or ticket...

Remote Call Center OpportunityThis is an opportunity to work as a Remote Call Center Representative for a leading Business Process Outsourcing company. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.The successful candidate will be...

Job OpportunityWe are looking for a diligent professional to join our Call Quality team as a Call Quality Analyst. The ideal candidate should be self-driven, detail-oriented and have demonstrated a consistent level of quality support across an organization.The successful candidate will interpret and implement quality assurance standards, providing accurate...

Senior Program Manager Job DescriptionAs a Senior Program Manager at our award-winning company, you will be responsible for leading complex projects and managing diverse audiences within varied business environments.You will oversee the successful implementation of large-scale global projects, partner with internal teams and stakeholders to support new or...

Job Title: Customer Service AgentWe are seeking highly skilled and dedicated professionals to work as Customer Service Agents in a remote setting. This role involves handling incoming inquiries, proactively engaging with existing customers, and promoting new products and services while delivering exceptional service.This is an excellent opportunity to...

Job OverviewA remote call center opportunity is available for individuals with prior customer service experience. You will handle inbound and outbound calls, resolving customer issues and promoting products and services while delivering exceptional service.Strong proficiency in English, both written and spoken, is required. Candidates must have previous call...