Remote Customer Service Agent

7 days ago

Tanauan, Calabarzon, Philippines beBeeRepresentative Full time ₱35,000 - ₱65,000
Job Overview

A remote call center opportunity is available for individuals with prior customer service experience. You will handle inbound and outbound calls, resolving customer issues and promoting products and services while delivering exceptional service.

Strong proficiency in English, both written and spoken, is required. Candidates must have previous call center experience and reside within a reasonable distance of the office.

Key Responsibilities
  • Handle calls professionally and efficiently.
  • Resolve customer issues through effective problem-solving.
  • Document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Required Skills and Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office.
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Excellent interpersonal skills.
Benefits and Compensation

The company emphasizes balance, growth opportunities, and a supportive environment. Benefits may vary by geography.

What You Can Expect

This role involves handling customer inquiries, resolving issues, and promoting products and services. If you are a strong communicator with excellent problem-solving skills, this could be an ideal opportunity for you.

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