
Operations Support Specialist
7 days ago
Candidates with expertise in HR operations will manage employee inquiries, perform transactions, and provide exceptional communication skills. This role requires strong organizational abilities, problem-solving skills, and the ability to work effectively with onshore partners.
Responsibilities:- Handle employee inquiries via call, chat, or ticket platforms.
- Support managers and employees with policy and navigation inquiries, transactions such as changes to employee data, promotions, demotions, salary adjustments, performance management, learning, severance, tax inquiries, exit/termination, and leave of absence.
- Create/ reference Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions.
- Collaborate with onshore partners to ensure thorough training on all received queries.
- Maintain a repository for out-of-scope queries and train to shift these into Tier 1. Transfer relevant transactions to designated leads or onshore counterparts as per defined processes.
- Bachelor's degree holder
- At least one year of experience in an HR Helpdesk role, delivering services preferably from a shared service center environment
- Proficiency in working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
- Open to working in US shifts
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