IT Technical Support Expert

13 hours ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000
Technical Support Specialist

We are seeking a highly motivated and customer-focused technical support specialist to join our helpdesk team.

  • Provide first-level technical support to employees worldwide via ticketing system, email, and chat.
  • Offer initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
  • Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce, and other company standard applications.
Ticketing and Documentation:
  • Log all support requests and incidents accurately in the ticketing system.
  • Escalate unresolved issues to the appropriate L2 or L3 specialized IT teams.
  • Contribute to creating and maintaining user-facing knowledge base articles for common issues.
User Account Management:
  • Perform user account tasks such as password resets and account unlocks.
  • Assist with onboarding and offboarding processes under supervision.
Remote & Hybrid Support:
  • Deliver effective remote support to employees working from various locations.
Collaboration:
  • Work collaboratively with global IT support team members to ensure consistent service delivery.

This role is ideal for individuals who thrive in fast-paced environments and are passionate about providing exceptional customer experiences.

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