Business Solutions Advocate
2 days ago
We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.
As a Customer Support Specialist, you will be the first point of contact for our clients, handling their inquiries, concerns, and issues in a timely and professional manner.
Key Responsibilities:
- Provide exceptional customer service and support to clients via phone, email, and chat.
- Respond to client inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex issues and provide solutions.
- Develop and maintain knowledge base resources to improve customer support processes.
- Contribute to the development of new processes and procedures to improve customer support efficiency.
Required Skills and Qualifications:
- Previous experience in a customer support role.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Proficiency in computer software systems, such as CRM, ticketing, and collaboration tools.
Benefits:
- Competitive salary and employee stock options.
- 20 days accrued annual leave/vacation, along with 10 days of wellbeing days.
- Health/Dental/Vision benefits.
- Annual education allowance to support professional growth.
- Employee recognition program.
- Quarterly wellness allowance to spend on personal wellbeing.
Why Join Us?
- Join a global SaaS organization that values innovation and teamwork.
- Work in a collaborative and transparent culture that promotes open communication and feedback.
- Enjoy flexible working arrangements and mobile allowance to work safely from home.
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