
Senior Business Solutions Consultant
1 day ago
Be an expert in technology and business operations, with a passion for expanding knowledge.
Work Arrangement:Remote
About the Opportunity:As a technical connector, collaborator, and communicator, you will be a strong advocate for user empathy and understanding problems before identifying solutions.
Key Responsibilities:- Provide industry expertise, comfortable in conversing with executive-level clients on Salesforce opportunities, impacts, and implications.
- Contribute to project proposals and solutions preparation.
- Understand business needs and distill information into business and technical requirements.
- Manage complex business requirements and translate them into solution design, including product configuration, user stories, and business rules.
- Design high-quality business solutions by contributing to a well-thought-out Solution Design from a functional and technical perspective.
- Act as primary contact for Salesforce configuration, design, and architecture within Sales, Service, and Community Cloud.
- Own assigned deliverables, implementing Salesforce and integrated systems adhering to best practice.
- Lead and support implementation from requirements gathering through development and delivery.
- Take ownership of implementation and client deliverables.
- Manage stakeholder expectations to build long-term client relationships.
- Conduct gap analysis to identify requirements.
- Provide mentoring and guidance to team members.
- Contribute to practice growth through thought leadership, solution accelerators, reusable assets, and operational areas participation.
- Proven experience or knowledge in CRM, preferably Salesforce Sales, Service, and Experience Cloud.
- Extensive experience in analysis, design, and development of medium to large, complex CRM systems or similar enterprise applications.
- Consulting and implementation experience translating business requirements into business solutions and customer outcomes.
- Executive presentation experience with excellent written and oral communication skills.
- Ability to communicate complex procedures to colleagues and clients.
- Proven ability to build and foster a team environment.
- Proven track record delivering Salesforce projects in a lead role, preferably in a consulting environment.
- Experience with Agile or hybrid delivery methodologies.
- Desire to work in a fast-paced, collaborative, and team-based environment.
- Generous leave policies.
- Health and wellness benefits.
- Salesforce training programs and certifications.
- Retirement benefits (superannuation contributions).
- Recognition programs.
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