Live Chat Customer Service Agent

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱20,000 - ₱40,000
Customer Support Representative

Seeking a proactive customer support agent to handle live chat inquiries, providing accurate and helpful information about products and services.

  • Respond to customer inquiries via live chat, ensuring prompt and professional communication.
  • Troubleshoot technical issues, offering step-by-step instructions to resolve problems efficiently.
  • Escalate complex or unresolved issues to senior support staff or supervisors for timely resolution.
  • Maintain a comprehensive knowledge base of company products and services to provide up-to-date information to customers effectively.
  • Proactively identify and address customer concerns to prevent potential escalation and maintain positive relationships.
  • BUILD rapport with customers through effective communication, empathy, and active listening skills.
  • Maintain accurate records of customer interactions in a CRM system for seamless customer experience.
  • Collaborate with other support team members to ensure consistent and high-quality customer support.
Requirements:
  • At least 2 years of customer support experience in a remote setting.
  • Proficient in written and spoken English.
  • Experience using help desk software and other remote support tools effectively.
  • Familiarity with different CRM tools.
  • Reliable internet connection and own work-from-home equipment.

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