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Customer Support Agent

4 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines Wing Tel Inc Full time

We're looking for a proactive and detail-oriented Customer Support Agent to join our growing B2B Operations team. In this role, you'll be the front line for our business clients, ensuring a smooth, professional experience through timely, solution-driven support. You'll work cross-functionally with internal teams and help build long-term relationships with our partners by delivering top-tier service.

Key Responsibilities:

  • Act as the primary point of contact for B2B clients via email, and chat.
  • Handle incoming support inquiries with professionalism, empathy, and efficiency.
  • Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
  • Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately to internal stakeholders.
  • Contribute to documentation, FAQs, and process improvements to streamline support workflows.

Required Skills & Experience:

  • 1–3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-first attitude.
  • Comfortable working with CRM and ticketing systems (e.g., Zendesk).
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • Team player who can also work independently and take initiative.
  • Knowledge of Telco is a plus.

Location & Working Hours:

  • Remote.
  • New York time zone
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