Customer Service Representative

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines Support Zebra Full time ₱144,000 - ₱192,000 per year

Customer Care Representative - Sales Account

Join our team and build a meaningful career in intellectual property protection

Are you a motivated, customer-focused professional with a knack for sales? We're looking for a Sales Agent to be part of our Trademarking and Copyrighting team, helping individuals and businesses safeguard their brands. If you have strong communication skills, enjoy guiding clients, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Why Join Us?

  • Specialized expertise – Be part of a niche, in-demand industry with continuous learning opportunities.
  • Rewarding compensation – Competitive pay structure with performance-based incentives.
  • Career growth – Work alongside legal and IP experts while advancing your sales and client relations career.

What You'll Do

  • Serve as the first point of contact for prospective and existing clients via phone, email, and live chat.
  • Provide clear, accurate guidance on trademark and copyright processes, timelines, and pricing.
  • Identify client needs and recommend the right service packages to maximize protection and compliance.
  • Assist clients through the application and documentation process with professionalism and care.
  • Maintain up-to-date records in the CRM system and manage client interactions efficiently.
  • Follow up with leads and existing customers to encourage renewals, upgrades, and additional services.
  • Collaborate with IP consultants and legal experts to deliver precise and reliable advice.
  • Resolve customer concerns promptly and escalate when necessary.
  • Achieve and exceed individual sales targets while supporting team goals.

What We're Looking For

  • Experience & Knowledge: Proven background in customer service and/or sales (experience in legal, IP, or related fields is a plus).
  • Skills: Excellent communication, interpersonal, and problem-solving abilities with a client-first mindset.
  • Industry Understanding: Basic knowledge of trademark and copyright laws is preferred (training provided).
  • Tech-Savvy: Comfortable using CRM systems and Microsoft Office Suite.
  • Work Style: Able to work independently and collaboratively in a dynamic environment.

Ready to help clients protect their brands while growing your own career? Apply now and become part of our IP solutions team

Job Type: Full-time

Pay: Php12, Php16,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Application Question(s):

  • Do you have prior experience in sales or customer service in a BPO setup?
  • How many years of sales or customer service experience do you have?
  • Are you comfortable making outbound calls, sending follow-up emails, and engaging in live chat to close sales?
  • Are you open to working on a shifting schedule with occasional weekends or holidays if needed?

Work Location: In person

Expected Start Date: 10/07/2025

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