Delivery Excellence Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeOperational Full time $80,000 - $100,000

Our team is looking for an exceptional professional to fill a pivotal role in the Customer Success department. This individual will be responsible for supporting the operational foundation of our newly unified and growing department.

The ideal candidate will have a strong analytical mindset, excellent organizational skills, and the ability to work effectively within a dynamic environment.

Key Responsibilities
  • Design, implement, and continuously improve operational tools, processes, and reports that enable consistent and scalable delivery operations.
  • Identify operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes.
  • C coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements and ensure process alignment.

This role requires a proactive and adaptable individual who can manage multiple priorities in a fast-paced environment.

Requirements
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, or a related field.
  • 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel and comfort working with data tools.
  • Excellent communication and stakeholder management skills, with experience working cross-functionally.
Benefits
  • Fully remote work setup
  • Competitive salary
  • Inclusive work environment & Well-being Program
  • A clear induction program & a mentoring buddy to help you
  • Private health insurance allowance
  • Unlimited time off

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