Delivery Operations Strategist

1 week ago

Biñan, Calabarzon, Philippines beBeeOperations Full time $90,000 - $120,000
Job Overview

This role focuses on supporting the Delivery Operations within the Customer Success department, ensuring alignment, accountability, and continuous improvement.

Key Responsibilities
  • Design, implement, and continuously improve operational tools, processes, and reports to ensure consistent and scalable delivery operations.
  • Identify operational bottlenecks and inefficiencies within the Delivery team and develop standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
  • Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.
Required Skills and Qualifications
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.
  • Experience in documentation, change management and supporting the rollout of tools or processes is a plus.
Benefits
  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment & Well-being Program.
  • A clear induction program & a mentoring buddy to help you.
  • Private health insurance allowance.
  • Unlimited time off.
Additional Details
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: IT Services and IT Consulting.

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