Senior Client Success Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCareer Full time $50,000 - $60,000
Job Title

As a Senior Client Success Specialist, you will play a vital role in delivering exceptional client experiences and ensuring the successful execution of all services. Your primary focus will be on managing the onboarding process, overseeing quality assurance, and driving retention.

Key Responsibilities:
  • Client Onboarding & Integration:
    • Lead a seamless and efficient onboarding process, setting clear expectations and ensuring alignment on goals and deliverables.
    • Conduct onboarding meetings to introduce key team members, review strategy, and outline timelines.
    • Monitor client engagement during the onboarding phase, addressing any concerns and ensuring a smooth transition into ongoing services.
  • Strategic Direction and Analysis:
    • Understand the Client's business, their needs, and other unique factors to ensure the service plan is tailored to their requirements.
    • Not responsible for actively managing ads; however, possess a deep understanding of paid advertising metrics and terminology.
    • Provide regular updates and reports to clients, accurately interpreting common KPIs and conveying this information clearly.
  • Quality Assurance & Service Fulfillment:
    • Ensure all deliverables meet the agency's quality standards before being sent to the client.
    • Identify and address any service gaps, ensuring that the client receives all promised services on time and at the highest quality.
    • Work closely with internal teams to streamline workflows and improve service efficiency.
  • Client Relationship Management & Communication:
    • Conduct regular check-ins and strategy meetings to review progress, gather feedback, and ensure client satisfaction.
    • Act as the client's advocate within the agency, addressing concerns and troubleshooting challenges to enhance the client experience.
  • Retention & Growth:
    • Proactively identify opportunities for account growth, renewals, and additional services that align with client needs.
    • Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.
Required Skills and Qualifications:
  • Proven experience in client success, account management, or a related marketing role.
  • Strong organizational skills with the ability to manage multiple clients and projects.
  • Detail-oriented with a strong focus on quality assurance and performance.
  • Excellent communication and relationship-building skills.
  • Problem-solving mindset with a proactive approach to client needs.
Benefits:

A comprehensive benefits package including health insurance, retirement savings, and paid time off.

Others:

The position requires a full-time commitment, Monday through Friday from 8 am to 6 pm EST, with flexible work arrangements possible.

  • Maximizing Client Success

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱1,200,000 - ₱1,500,000

    Client Engagement Specialist RoleWe are seeking a skilled professional to strengthen our client relationships and drive successful outcomes.Key Responsibilities:Deliver compelling product presentations and training sessions for clients.Ensure seamless client onboarding and efficient product adoption.Serve as the primary point of contact between us and...

  • Senior Client Solutions Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000

    Senior Client Solutions SpecialistWe are seeking a highly skilled Senior Client Solutions Specialist to support the successful integration of our products with our clients.This role requires strong attention to detail, experience managing enterprise-level clients, data analysis skills, and excellent organizational and troubleshooting skills.Main...

  • Client Success Liaison

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeAccount Full time ₱350,000 - ₱500,000

    Job OverviewWe are seeking an Account Manager to join our fast-paced property services team. This is a pivotal role in client success and internal operations, driving projects from start to finish with excellence.Key ResponsibilitiesAct as primary contact for existing clients—handling requests, resolving issues, and ensuring satisfaction.Coordinate...

  • Business Partner

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time $100,000 - $120,000

    Enterprise Customer Champion RoleWe are seeking a seasoned business partner to drive strategic value for our clients. As a trusted advisor, you will develop and execute customer success plans that deliver tangible results through our solutions.Key Responsibilities:Collaborate with clients to design and implement tailored success strategies.Conduct regular...

  • Senior Client Liaison

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeSpecialist Full time ₱350,000 - ₱500,000

    Insurance Support SpecialistJob Description:We are seeking an experienced Insurance Support Specialist to join our team. The successful candidate will provide administrative and client service support to our broking team, ensuring smooth day-to-day operations, efficient processing of insurance policies and renewals, and the delivery of high-quality client...

  • Career Opportunities for Experienced Professionals

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeClientSuccess Full time $1,000 - $1,600

    Client Success ExpertWe are seeking a Client Success Manager to lead in handling incoming leads, guiding them through the early stages, and building strong, lasting relationships with our clients. This is a critical, client-facing role that requires exceptional communication skills, professionalism, and intelligence.The ideal candidate will have excellent...

  • Dedicated Client Advocate

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeClientSuccess Full time $50,000 - $75,000

    Role OverviewPlan a career path as a dedicated Client Success Specialist to support a top-tier enterprise client. This role requires close collaboration with the Enterprise Client Success Manager to deliver exceptional, proactive support that fosters strong relationships and drives retention.Key Responsibilities:Manage daily communications with the largest...

  • Client Outreach Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeFinancial Full time ₱1,750,000 - ₱2,500,000

    Financial Services Appointment SetterWe are seeking a skilled and experienced Appointment Setter to join our team. As a key first touchpoint for prospective clients, you will help bridge the gap between individuals seeking financial clarity and our expert team.Through thoughtful outreach and financial awareness, you'll set appointments that align client...

  • Client Acquisition Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeAcquisition Full time ₱234,576 - ₱461,632

    Job Title:Client Acquisition SpecialistAt a cutting-edge law firm, we're revolutionizing what client acquisition can be. With a bold strategy and innovative technology, we drive remarkable results for our clients.About The RoleAs a Client Acquisition Specialist, you'll handle inbound calls, answer questions, and engage clients to lay the foundation for...

  • Senior Client Experience Manager

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeClientExperience Full time ₱500,000 - ₱800,000

    Job DescriptionWe are seeking a seasoned Client Experience Manager to drive process improvements, client retention, and referral strategies across our organization.The ideal candidate will possess extensive experience in client-facing roles and client experience management, with a strong understanding of service practices and stakeholder management. They...