Dedicated Client Advocate

1 day ago

Mabalacat, Central Luzon, Philippines beBeeClientSuccess Full time $50,000 - $75,000
Role Overview

Plan a career path as a dedicated Client Success Specialist to support a top-tier enterprise client. This role requires close collaboration with the Enterprise Client Success Manager to deliver exceptional, proactive support that fosters strong relationships and drives retention.

Key Responsibilities:
  • Manage daily communications with the largest client, responding promptly to requests, questions, and needs.
  • Develop and execute account strategy in partnership with the Client Success Manager.
  • Participate in client-facing meetings with the Client Success Manager.

Account Health & Performance: Review and monitor account data and performance metrics to ensure seamless management of the day-to-day client order experience.

Requirements
  • 2+ years of client-facing or account support experience, preferably in the Enterprise SaaS or services industry.
  • Strong problem-solving and communication skills.
  • Proactive approach to client support, ability to multitask and manage priorities in a fast-paced environment.
Benefits
  • A culture that supports and celebrates a healthy work-life balance for everyone.
  • 6 sick days per year.
  • 20 days of PTO annually.
  • Celebrate and be celebrated with peers through our Bonusly rewards program.
Interview Process
  • 30-minute call with Head of People.
  • Take Home Exercise.
  • 1-hour interview with Client Support Manager and Head of People.
  • 30-minute interview with Director of Client Success & Operations.

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