
Senior Client Liaison
2 days ago
Job Description:
We are seeking an experienced Insurance Support Specialist to join our team. The successful candidate will provide administrative and client service support to our broking team, ensuring smooth day-to-day operations, efficient processing of insurance policies and renewals, and the delivery of high-quality client service.
Key Responsibilities:
- Support Account Managers in servicing a portfolio of SME commercial clients and domestic insurance clients.
- Assist in preparing and issuing quotations, renewals, certificates of currency, endorsements, and other policy documentation.
- Liaise with insurers to obtain terms, endorsements, and policy updates.
- Accurately enter and update client and policy information in the broking management system/CRM.
Requirements:
- Minimum 1–2 years' experience in an insurance support or administrative role (general insurance preferred).
- Strong attention to detail with a commitment to accuracy.
- Excellent written and verbal communication skills in English.
- Strong organisational and time management skills.
- Ability to work effectively in a remote environment with limited supervision.
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Comfortable learning and using insurance broking systems and CRM platforms.
Preferred Requirements:
- Previous experience working in a broking firm or with Australian general insurance products.
- Familiarity with WinBEAT, JAVLN Officetech, or other broking software (training will be provided).
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