Customer Service Team Lead: Strategic Growth Position

2 days ago

Bacoor, Calabarzon, Philippines beBeeLeadership Full time $60,000 - $80,000
Lead with Impact as Our Next Customer Service Team Lead

As a results-driven leader, you will guide teams toward success by balancing people management with operational excellence. If you thrive in driving business outcomes and team performance, this role is for you.

Key Responsibilities
  • Monitor the performance of your assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members achieve their goals.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Foster a positive, supportive, and high-performance work culture.
Requirements
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service, preferably with experience working with Shopify, BigCommerce, or Amazon.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experience in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.

Be the leader your team looks up to. Apply today and help us redefine customer service excellence.

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