Elevate Your Career as a Customer Service Team Lead

13 hours ago


Bacoor, Calabarzon, Philippines beBeeLeadership Full time $60,000 - $80,000
Customer Service Leadership Opportunity

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team. This is an exciting opportunity to lead and motivate a high-performing customer support team, driving exceptional service delivery for e-commerce brands.

Key Responsibilities:
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service, including Shopify, BigCommerce, or Amazon experience.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Day-to-Day Responsibilities:
  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.


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