Ecommerce Customer Service Manager

2 days ago

Bacoor, Calabarzon, Philippines beBeeLeadership Full time $70,000 - $90,000
Customer Support Team Lead

We are seeking an experienced professional to lead and optimize our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance customer satisfaction and retention.

  • The ideal candidate will have outstanding written and verbal English communication skills, with a proven ability to manage complex customer interactions in a fast-paced environment.
  • Lead, train, and mentor a team of customer service agents to deliver exceptional support.

This position involves identifying and implementing solutions to address recurring customer issues, ensuring long-term resolution and improved processes.

  • Develop and maintain customer service SOPs to drive efficiency and consistency.
  • Provide timely and effective support to customers via email and chat.
  • Oversee customer issues related to website functionality, account management, subscriptions, orders, and payments.

A successful candidate will possess a strong technical aptitude with the ability to quickly learn new tools and platforms.

  • Utilize internal tools and systems such as Shopify, Recharge, Rebuy, and Gorgias CRM to manage customer interactions and resolve inquiries.
  • Collaborate with internal teams to align customer service strategies with marketing, product, and fulfillment initiatives.

Bachelor's degree in Business Administration, Communications, or related field required, along with minimum 5 years experience in customer service management.

Analytical mindset with experience using data tools to track performance and identify areas for improvement is essential.

Key Responsibilities:
  • Manage and monitor the end-to-end order fulfillment process to ensure accuracy and timely delivery.
  • Create and manage detailed performance reports using data analytics tools to identify trends and implement improvements.
  • Develop and maintain self-service resources such as help center articles and FAQs to empower customers.

This role offers opportunities for growth and development in a dynamic and supportive work environment.

  • Ecommerce Customer Service Leader

    2 days ago

    Bacoor, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $80,000

    Technical Customer Service ProfessionalThis role requires a customer service leader who can effectively manage and resolve complex issues, leveraging their expertise in eCommerce operations.Key responsibilities include:Identifying and resolving systemic customer issues to prevent recurrence.Providing prompt and professional support via email and...

  • Remote Customer Service Representative

    2 days ago

    Bacoor, Calabarzon, Philippines beBeeCustomerService Full time $9,600 - $13,200

    Job OpportunityWe are seeking a skilled customer service professional to join our team. The ideal candidate will be able to handle multiple priorities and maintain a positive attitude in a fast-paced environment.Key Responsibilities:Efficiently process orders, refunds, and product exchanges.Manage and record the status of customer replacements, and report on...

  • Ecommerce Developer Position

    2 days ago

    Bacoor, Calabarzon, Philippines beBeeShopifyDeveloper Full time $7,000

    We are seeking a skilled ecommerce developer to build and maintain custom Shopify stores. About the RoleCreate high-functioning, fully custom Shopify themes and storefrontsEnsure seamless user experience through optimized website performanceCollaborate with designers to implement visually appealing featuresTroubleshoot and resolve any issues related to...

  • Remote Ecommerce Operations Specialist

    2 days ago

    Bacoor, Calabarzon, Philippines beBeeEcommerce Full time $7,200 - $8,400

    Job DescriptionWe are seeking a highly skilled Ecommerce Virtual Assistant to support our growing team. The ideal candidate is experienced, takes initiative, and can work independently with minimal supervision.This role involves managing daily administrative and ecommerce support tasks, assisting with customer support and order processing, helping coordinate...

  • Customer Service

    2 days ago

    Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time ₱12,000 - ₱18,000

    About Our OpportunityWe are seeking a detail-oriented and reliable professional to join our team as a Customer Support & Fulfillment Assistant. This role involves processing refunds, generating shipping labels, and handling customer inquiries via phone calls. You will play a key part in ensuring smooth order fulfillment and excellent customer service.Key...

  • Apparel eCommerce Support Specialist

    2 days ago

    Bacoor, Calabarzon, Philippines beBeeCustomer Full time $50,000 - $70,000

    Job Title: Customer Service LiaisonLocation: RemoteEmployment Type: Full-TimeWork Hours: 9AM-5PM ESTJob Overview:We are seeking a detail-oriented professional with strong communication skills to provide top-notch customer service and resolve issues efficiently.Key Responsibilities:Respond promptly and professionally to customer inquiries via email and...

  • Customer Experience Representative

    24 hours ago

    Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱3,000 - ₱6,000

    Job Title:Customer Service AmbassadorJob Description:We are seeking a highly skilled and dedicated customer service representative to join our team. As a key member of our customer facing group, you will be responsible for providing exceptional customer experiences through personalized communication and effective issue resolution.Our ideal candidate is a...

  • Ecommerce Product Visionary

    2 days ago

    Bacoor, Calabarzon, Philippines beBeeInnovator Full time ₱40,000 - ₱80,000

    Product Innovator RoleWe are seeking a creative and self-motivated entrepreneur to play a key role in shaping the future of our business.The ideal candidate will have experience in WordPress and eCommerce, with a proven ability to communicate effectively in both written and spoken English. You will be responsible for defining and communicating product...

  • Ecommerce Platform Specialist

    2 days ago

    Bacoor, Calabarzon, Philippines beBeeEcommerce Full time $90,000 - $110,000

    Job OpportunityWe are seeking a skilled Ecommerce Platform Specialist to develop, maintain, and optimize our e-commerce platform for a seamless online shopping experience.Key ResponsibilitiesWebsite Development: Develop and maintain the company's e-commerce website with functionality, performance, and scalability in mind.Front-End and Back-End Development:...

  • Customer Service Team Lead

    24 hours ago

    Bacoor, Calabarzon, Philippines beBeeLeadership Full time $60,000 - $80,000

    Job OverviewAs a key figure in our customer service team, you will lead and motivate teams to achieve exceptional results for e-commerce brands.Key ResponsibilitiesLead and monitor agent performance to consistently meet or exceed Key Performance Indicators (KPIs).Conduct regular coaching sessions and offer personalized guidance to support team members'...