Strategic Services Leader
18 hours ago
A Strategic Services Leader oversees the development, delivery, and performance of managed services.
About Your New Role- Develop strategic relationships with key vendors and distributors to drive service growth, procurement efficiency, and training enablement.
- Owning the full product lifecycle for managed services across SD-WAN, SASE, networking, UCaaS, cloud, IoT, and hardware — from roadmap development to launch, optimization, and catalog management.
- Designing scalable, vendor-aligned services by collaborating with engineering, solution architects, and support teams to create frameworks, SOPs, and monitoring strategies.
- Partnering with Finance and Procurement on pricing models, budgeting, and cost optimization, ensuring services remain competitive and profitable.
- Championing a customer-centric approach by analyzing feedback, improving reliability and security standards, and serving as an escalation point for critical vendor-related issues.
- Negotiating contracts, SLAs, and pricing to drive business value.
- Leading product lifecycle management, especially across networking, cloud, UCaaS, and IoT solutions.
- Creating scalable frameworks through service design, operational integration, and expertise in financial acumen.
This role plays a crucial part in shaping the future of business communication. The successful candidate will have the opportunity to bring their unique vision and expertise to a team that values bold ideas and strategic thinking.
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