Customer Service Team Lead

19 hours ago


Bacoor, Calabarzon, Philippines beBeeLeadership Full time $60,000 - $80,000
Job Overview

As a key figure in our customer service team, you will lead and motivate teams to achieve exceptional results for e-commerce brands.

Key Responsibilities
  • Lead and monitor agent performance to consistently meet or exceed Key Performance Indicators (KPIs).
  • Conduct regular coaching sessions and offer personalized guidance to support team members' success.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance work culture.
Requirements
  • Minimum 3 years of leadership experience in customer service.
  • Proven background in e-commerce customer service, preferably with Shopify, BigCommerce, or Amazon experience.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.


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