Support Advocate

7 days ago


Iloilo City, Western Visayas, Philippines Metacom Full time
Role Summary:
As a Customer Service Representative at Metacom, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues efficiently. Your primary duties include:

Providing Customer Support:
Handle customer inquiries via phone, email, or live chat, providing accurate and timely information.

Resolving Customer Complaints:
Effectively resolve customer complaints and issues, ensuring customer satisfaction and loyalty.

Staying Informed:
Stay up-to-date on Metacom's products and services to provide expert advice and assistance.

Managing Orders:
Assist customers with order processing, returns, exchanges, and refunds, maintaining a smooth transaction process.

Managing Data:
Update and maintain customer accounts, log inquiries, and track resolutions in the CRM system.

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