Current jobs related to Technical Success Advocate - Cebu City, Central Visayas - BSA Solutions Inc.

  • Product Advocate

    5 days ago

    Cebu City, Central Visayas, Philippines Skills and Talent Employment Pool, Inc Full time

    About the RoleWe are looking for a Product Advocate to promote our home appliances products to target audiences. The successful candidate will be responsible for engaging customers, promoting products, and managing customer relationships effectively.This is a full-time position requiring no prior experience, with comprehensive training provided. We offer a...

  • Patient Care Advocate

    2 days ago

    Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    As a Patient Care Advocate at Wipro Technologies, you will play a vital role in ensuring the quality of patient care. This includes providing effective technical support and actively resolving client issues directly or through timely escalation to meet process SLAs.Job DescriptionThe Patient Care Advocate will own the complaint handling process, including...

  • Technical Development Manager

    3 days ago

    Cebu City, Central Visayas, Philippines 8x8 Full time

    ResponsibilitiesLead and mentor a high-performing agile scrum team.Accountable for project delivery timeline and completion.Take ownership of all technical aspects.Collaborate closely with cross-functional teams.The successful candidate will continuously drive technical innovation and advocate for high-quality software development practices.

  • Customer Success Advocate

    1 day ago

    Cebu City, Central Visayas, Philippines Avepoint Full time

    AvePoint is a global leader in data security, governance, and resilience, with over 25,000 customers worldwide relying on our Confidence Platform to prepare, secure, and optimize their critical data.We are proud to foster a culture that empowers our employees to craft their careers, make an impact, and own their future. Our values of teamwork, passion, and...

  • Customer Experience Advocate

    16 hours ago

    Mandaue City, Central Visayas, Philippines Infinity Outsourcing Services Full time

    Job ResponsibilitiesWe are seeking a highly skilled CUSTOMER EXPERIENCE ADVOCATE to join our team at Infinity Outsourcing Services. As a Customer Experience Advocate, you will play a crucial role in providing exceptional customer service and technical support to our clients.The successful candidate will be responsible for:Providing Exceptional Customer...

  • Customer Service Advocate

    5 days ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    Talent Outsourcing Channel Solutions is seeking a highly skilled Customer Service Advocate to join our team. As a key member of our customer support division, you will be responsible for handling inquiries from customers regarding their home security systems.Key ResponsibilitiesAnswer phone calls and respond to customer inquiries in a timely and professional...

  • Customer Success Manager

    3 days ago

    Cebu City, Central Visayas, Philippines MyPass Full time

    This is an Individual Contributor role.Position Purpose StatementAs a Customer Success Manager, you will be the driving force behind ensuring our customers achieve success with our platform, focusing on seamless onboarding, proactive engagement, and delivering data-driven insights. You will manage a dynamic portfolio of mid, low-touch, and tech-touch...

  • Amazon Technical Advocate

    5 days ago

    Cebu City, Central Visayas, Philippines Amazon Full time

    Job Role:We are seeking an experienced IT Support Associate to join our team at Amazon. As an ITS Support Associate, you will be responsible for providing technical support to our corporate employees.You will work closely with our IT team to diagnose and resolve technical issues, ensuring the productivity of our employees remains uninterrupted.The ideal...

  • Customer Success Manager

    4 days ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals through...

  • Customer Service Advocate

    5 days ago

    Mandaue City, Central Visayas, Philippines Yempo Full time

    We are looking for a Customer Service Advocate to join our team at Yempo. In this role, you will be the primary point of contact for our clients' technical inquiries and issues.Key ResponsibilitiesYou will be responsible for:Providing technical support for commonly used applications.Administration for Office 365/Google Workspace.Resolving file system syncing...

  • BSA Solutions Inc. Technical Advocate

    5 days ago

    Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at BSA Solutions Inc.Key Responsibilities:Provide technical assistance to customers via various channels.Troubleshoot and resolve technical issues related to our software platform.Document customer interactions and technical issues in our support ticketing...

  • Customer Success Engineer

    1 week ago

    Cebu City, Central Visayas, Philippines Avepoint Full time

    About AvePointBeyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their...

  • Client Success Advocate

    2 days ago

    Bacolod City, Western Visayas, Philippines Greenoceanpm Full time

    Career Opportunity:We are seeking a skilled and enthusiastic Customer Service/Help Desk Support to join our Client Support team. As a key member of our team, you will provide expert support to our customers, respond to their queries, and help them achieve their goals.Responsibilities:Delivering exceptional customer serviceResolving customer complaints and...

  • Professional Relations Coordinator

    2 days ago

    Cebu City, Central Visayas, Philippines CITE Technical Institute, Inc. Full time

    Job Description:CITE Technical Institute, Inc. invites applications for the position of Industry Coordinator. The ideal candidate will have excellent communication skills, be highly organized, and possess a strong ability to build relationships with industry partners.A bachelor's degree in a related field, or an equivalent combination of education and...

  • Remote Customer Advocate

    2 days ago

    Bacolod City, Western Visayas, Philippines Wear The Shield Full time

    Role DescriptionWe are looking for a skilled Remote Customer Advocate to join our team at Wear The Shield. As a Virtual Concierge Specialist, you will be responsible for delivering exceptional customer service and support.ResponsibilitiesManage client inquiries via various channels, including Live Chat and emailProvide personalized responses and resolve...

  • Client Success Representative

    2 days ago

    Cebu City, Central Visayas, Philippines OfficePartners360 (OP360) Full time

    Job Title: Client Success RepresentativeAbout the Role:We are seeking a highly skilled and motivated Client Success Representative to join our team at OfficePartners360 (OP360). As a key member of our sales and customer service team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:*...

  • Customer Success Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Talleco Full time

    We are seeking a dedicated and knowledgeable Customer Success Specialist to join our team. The successful candidate will provide comprehensive support through Email and LiveChat, focusing on addressing complex inquiries in depth and ensuring the highest level of customer satisfaction. This role requires a proactive approach to problem-solving and a...

  • Platform Advocate

    5 days ago

    Cebu City, Central Visayas, Philippines Karbon Full time

    About UsKarbon is a leading provider of practice management software for accounting firms. Our innovative platform helps our clients streamline their workflow, improve productivity, and deliver better results for their clients.We pride ourselves on being a collaborative and inclusive team that values open communication, trust, and autonomy. If you're...

  • Client Success Advocate

    2 days ago

    Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time

    Job Summary:Ubiquity Global Services, Inc. is seeking a Sales Operations Specialist to support our Sales Team in their prospecting activities. The successful candidate will have excellent communication skills and be able to work in a high-energy sales environment.Main Responsibilities:Lead Research:Research potential leads based on Marketing Operations'...

  • Post-Sales Advocate

    15 hours ago

    Cebu City, Central Visayas, Philippines TDCX Philippines Full time

    Required Skills and QualificationsTo succeed in this role, you should have at least a High School Graduate (Old/New Curriculum) or at least 2 years in vocational/bachelor's degree. You must have 1 year BPO experience with at least 6 months in a technical account, good understanding of consumer electronics products, solid technical and diagnostic skills, and...

Technical Success Advocate

2 weeks ago

Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

We are looking for a highly skilled Technical Success Advocate to join our team. As a Technical Success Advocate, you will play a pivotal role in driving customer satisfaction, retention, and expansion by ensuring our customers achieve their desired outcomes from our SaaS platform.

About the Role:

You will be responsible for proactively engaging with customers through various channels, including a ticketing system or remote desktop access, to provide onboarding and adoption support, troubleshoot and resolve issues, and gather valuable feedback to drive product improvements.

Responsibilities:

  • Develop and maintain strong relationships with customers to ensure their satisfaction and success.
  • Work closely with cross-functional teams, including sales and product, to identify opportunities for renewals and upselling within the customer base.
  • Collaborate with internal stakeholders to develop and implement strategies to improve the overall customer experience.
  • Analyze customer feedback and data to identify trends and areas for improvement, and work with the product team to develop solutions.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Web Development, or a related field.
  • At least two years of experience in a customer-facing role, such as technical support representative, customer support, account management, or customer success.
  • Excellent English communication and problem-solving skills, with the ability to empathize and build strong relationships with customers.
  • Strong technical aptitude and ability to quickly learn and navigate new software systems.